1. Introduction

At Wholsy Pets (“we,” “us,” or “our”), we respect your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or buy from us.

We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means we handle your data fairly, lawfully, and openly.

This policy applies to our website: [https://wholsypets.com/]. It should be read alongside our Cookies Policy below, which explains how we use cookies.

2. Who We Are

Wholsy Pets is a UK-based pet supplies business.

Company name: [Wholsy Pets Ltd.] Email: [ish@wholsypets.com] Phone: [+44 7805038640]

If you have questions about how we use your data, please contact us using the details above.

3. What Data We Collect

We only collect what we need. This may include:

• Identity data – your name and title.
  
• Contact data – your address, email, and phone number.
  
• Payment data – handled securely through our payment providers. We do not store full card details.
  
• Order data – details of what you’ve bought, delivered, or returned.
  
• Technical data – your IP address, browser type, and device information.
  
• Account data – your login details and saved preferences.
  
• Marketing data – your preferences for receiving emails or offers from us.

If you tell us about your pet (breed, age, or needs) to help us recommend products, we may store this alongside your account.

We do not collect sensitive personal data, such as health or biometric information, unless you choose to share it with us directly.

4. How We Use Your Data

We only use your data when we have a proper legal reason to do so. These reasons include:

• Contract – to process and deliver your order.
  
• Consent – when you’ve agreed, such as signing up for our newsletter.
  
• Legitimate interest – to run our business well, such as improving our website or preventing fraud.
  
  

Here are some examples of how we use your data:

• To process payments and deliver your order.
• To send you updates about your order.
• To send marketing emails, but only if you’ve opted in.
• To improve our website based on how people use it.
• To respond to your questions or complaints.

If we ever want to use your data for something new, we’ll ask for your consent first, unless the law already allows it.

5. Marketing Communications

We may send you marketing emails if you’ve opted in. You can stop these at any time by:

• Clicking “unsubscribe” in any email we send.
• Emailing us at [insert email address].

We will never sell your data to other companies for their own marketing. We only share it with third parties for marketing if you’ve given us clear, separate consent.

6. Sharing Your Data

We sometimes share your data with trusted partners who help us run our business. These include:

• Couriers and delivery companies so that they can send your order.
• Payment providers, to process your payment securely.
• IT and website support companies.
• Email and marketing platforms, if you’ve opted in to marketing.

We only work with partners who protect your data properly. We never sell your personal data to anyone.

7. International Data Transfers

We mostly store and process your data within the UK. If we ever transfer data outside the UK, we make sure it’s protected. We do this through approved safeguards, such as UK-approved data transfer agreements.

8. How Long We Keep Your Data

We only keep your data as long as we need it. As a general rule:

• Customer and order data – kept for the length of our relationship, plus 6 years, to meet tax and accounting rules.
  
• Marketing data – kept until you unsubscribe or ask us to delete it.
  
• Account data – if your account is inactive for 24 months, we may delete it.

We review these timeframes regularly and delete data securely once it’s no longer needed.

9. Your Rights

Under UK GDPR, you have the right to:

• Access – ask for a copy of your data.
• Correct – ask us to fix inaccurate data.
• Delete – ask us to remove your data.
• Restrict – ask us to limit how we use your data.
• Object – object to how we use your data, especially for marketing.
• Portability – ask us to transfer your data to another provider.
• Withdraw consent – change your mind at any time.

To use any of these rights, email us at [insert email address]. We’ll respond within one month.

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Children’s Privacy

Our website is not intended for children under 16. We don’t knowingly collect data from children. If we discover we’ve done so by mistake, we’ll delete it right away.

11. Keeping Your Data Safe

We use appropriate security measures to protect your data from loss, misuse, or unauthorised access. However, no method of sending data over the internet is completely secure, so we can’t guarantee absolute security.

12. Changes to This Policy

We may update this policy from time to time, for example, if the law changes or our practices change. We’ll post any updates here, with a new “last updated” date.

13. Contact Us

If you have questions about this policy or how we handle your data, please contact us:

Email: [ish@wholsypets.com] Phone: [+44 7805038640]